Orders are processed within 48 business hours (excluding weekends and public holidays), then
shipped via:
- Mondial Relay, or
- Colissimo

Delivery charges are fixed and displayed at the time of payment.
Free delivery is offered for purchases over €79.
Once shipped, your order will arrive within 2 to 4 business days, depending on the
method chosen.
AURA cannot be held responsible for any delays caused by the carrier.

Pre-order

At AURA, we prioritize responsible production. When certain items
They are very popular and can quickly run out of stock.

By subscribing to our newsletter via the form available at the bottom of the page, you will receive our news, exclusive offers and priority access to AURA pre-orders, unsubscribing is possible at any time.

Return and refund policy

At AURA, we do everything we can to ensure your satisfaction. However, if an item is not to your liking, you have a legal period of 14 days after receiving your order to request a return.

Return conditions :

• Items must be returned in their original condition, unworn, unwashed, with tags attached.
• Return shipping costs are the responsibility of the customer, except in the case of a proven defect on the product (in this case, photo evidence must be sent to contactclient.aura@gmail.com before any validation).
  
• Refunds : Refunds are only possible in the event of a fault on our part (e.g., order error or defective item). Proof of the fault must be sent by email.
  In all other cases (change of mind, size, etc.), a credit note valid on
  The entire site will be made available to you within 7 days after receipt and verification of the
  back.
  
• Exceptions : No returns or refunds are accepted on sale or discounted items.
  of an exceptional discount (excluding proven defects).

General Terms and Conditions of Sale (GTC)

These terms and conditions govern sales made on the website www.auraoff.com, published by the AURA brand.

Legal information

Trade name: AURA

Contact: contactclient.aura@gmail.com

Orders

Any order placed implies unreserved acceptance of these Terms and Conditions. Products are offered subject to availability.

Price

Prices are shown in euros including VAT. VAT is not applicable (micro-entrepreneur status, art. 293 B of the French General Tax Code, if applicable).

Payment
Payments are made via the secure platforms offered on the site (credit card, etc.).

Delivery
Delivery arrangements are detailed in the Delivery Policy.

Right of withdrawal
In accordance with Article L221-18 of the Consumer Code, you have a
You have a 14-day right of withdrawal from the date you receive your order. See
Return policy for terms and conditions.

Responsibility

AURA cannot be held liable for damages resulting from a
misuse of the purchased product.

Personal data
Your data is collected solely for the purpose of managing your
orders. You have the right to access, modify or delete them.
write to us at contactclient.aura@gmail.com.